Company Customer Policies
Quality Standards:
Customer Satisfaction
Prioritizing customer satisfaction, we make efforts to resolve issues promptly.
Our company is committed to providing products and services that adhere to high-quality standards.
Product Warranty:Parts used in sales and fix processes are generally covered by a manufacturer’s warranty ranging from 90 to 180 days. Our workmanship warranty is 90 days. We offer free fix or replacement services for any problems that arise during this period. Please contact us for detailed information about the warranty period and scope.
If your fixed devices are faulty due to the parts used or workmanship, our service center will them free of charge as soon as possible, if the necessary parts are in stock. If it is not in stock, your device will be completed within the time it is sent to us from the warehouse (2 or 3 days) and delivered back to you without any charge. Do not forget, our Workmanship Guarantee is 90 Days.
Our company’s Customer Policies are very comprehensive. You can read our customer policies regarding the devices we serve on this page.
Fast Service:Our professional technical team provides fast and effective solution is for repairing faulty products.
Transparent Pricing:When you deliver your devices to our service, a free diagnosis is conducted, and afterward, you are informed about the handle costs. To ensure transparency in pricing, we adhere to a policy where you have the opportunity to approve the presented costs before the process begins. This way, our customers are kept informed at every stage of the process, and actions are taken based on their approvals.
Data Security
We are committed to not interfering with the data on your tech during device got it. However, if you want to back up files that are important for security, please specify this when you deliver your devices, or take the backups of your device and deliver them to our service center.
Unwanted situations may occur during , so request a backup of your important data.
Upon your request, your device will be backed up before the begins and the completed process will then proceed.
Our customers are responsible for data records created on devices for which backup is not requested. He accepts this and hands over his devices.
Online Appointments and Direct Service
For flexibility, customers have the option to schedule appointments online for quick and easy access. Additionally, if preferred, customers can bring their computers directly to our service center for a planned and efficient resolution to their issues.
Training and Consultation:We provide customers with training and consultation services to support them in understanding product usage.
Ethics and Respect:Operating with business ethics and respect for customers, we uphold the principle of honesty.Customer Policies
Recycling and Environmental Sensitivity:We make efforts to control electronic waste and contribute to environmentally friendly recycling practices.
Utilization of Current Technology:
By employing the latest technological methods, we aim to provide the best service during maintenance processes.
Security and Privacy Policy:We maximize security measures to protect customer information and strictly comply with our privacy policy. We never share our customers’ information such as address, phone number or e-mail with third companies or parties. The contact information we receive from our customers is requested for the preparation of invoices and the sending of information about the customer process.
Communication Channels:Various communication channels are available for customers to engage with us, and we welcome their questions and feedback.customer policies
Recommendation and Improvement Policy:Embracing continuous improvement, we consider customer feedback for ongoing enhancements.customer policies
Employee Training
Regular training for our staff ensures their ability to adapt to evolving technology, ultimately enhancing customer satisfaction.
Trueonefix Computer Customer Policies We maximize security measures to protect customer information and strictly comply with our privacy policy. We never share our customers’ information such as address, phone number or e-mail with third companies or parties. The contact information we receive from our customers is requested for the preparation of invoices and the sending of information about the customer process.