Trueonefix Customer Policies
Quality Standards:Our company is committed to providing products and services that adhere to high-quality standards.
Customer Satisfaction:Prioritizing customer satisfaction, we make efforts to resolve issues promptly.
Product Warranty:Parts used in sales and repair processes are generally covered by a manufacturer’s warranty ranging from 90 to 180 days. Our workmanship warranty is 90 days. We offer free repair or replacement services for any problems that arise during this period. Please contact us for detailed information about the warranty period and scope.
If your repaired computers are faulty due to the parts used or workmanship, our service center will repair them free of charge as soon as possible, if the necessary parts are in stock. If it is not in stock, your device will be completed within the time it is sent to us from the warehouse (2 or 3 days) and delivered back to you without any charge. Do not forget, our Workmanship Guarantee is 90 Days.
Fast Repair Service:Our professional technical team provides fast and effective solution is for repairing faulty products.
Transparent Pricing:When you deliver your computer to our repair service, a free diagnosis is conducted, and afterward, you are informed about the repair costs. To ensure transparency in pricing, we adhere to a policy where you have the opportunity to approve the presented costs before the repair process begins. This way, our customers are kept informed at every stage of the repair process, and actions are taken based on their approvals.
We are committed to not interfering with the data on your computer during computer repairs. However, if you want to back up files that are important for security, please specify this when you deliver your computer, or take the backups of your computer and deliver them to our service center.
Unwanted situations may occur during repairs, so request a backup of your important data.
Upon your request, your computer will be backed up before the repair begins and the repair process will then proceed.
Our customers are responsible for data records created on computers for which backup is not requested. He accepts this and hands over his computer.
Online Appointments and Direct Service: For flexibility, customers have the option to schedule appointments online for quick and easy access. Additionally, if preferred, customers can bring their computers directly to our repair service center for a planned and efficient resolution to their issues.
Training and Consultation:We provide customers with training and consultation services to support them in understanding product usage.
Ethics and Respect:Operating with business ethics and respect for customers, we uphold the principle of honesty.Customer Policies
Recycling and Environmental Sensitivity:We make efforts to control electronic waste and contribute to environmentally friendly recycling practices.
Utilization of Current Technology:By employing the latest technological methods, we aim to provide the best service during repair and maintenance processes.
Communication Channels:Various communication channels are available for customers to engage with us, and we welcome their questions and feedback.customer policies
Recommendation and Improvement Policy:Embracing continuous improvement, we consider customer feedback for ongoing enhancements.customer policies
Employee Training:Regular training for our staff ensures their ability to adapt to evolving technology, ultimately enhancing customer satisfaction.