Quality Standards & Customer Satisfaction
At Trueonefix, your satisfaction is our top priority. We strive to resolve issues quickly and deliver high-quality products and services that meet rigorous standards.
- Product Warranty: Parts used in repairs or sales come with a manufacturer’s warranty of 90–180 days, and our workmanship is guaranteed for 90 days. If any issues arise due to parts or labor within this period, we’ll repair or replace them at no cost, provided the necessary parts are in stock. If parts need to be ordered, repairs are completed within 2–3 days of delivery from our warehouse, free of charge.
- Fast Service: Our skilled technical team provides swift, effective solutions to get your devices back in working order as quickly as possible.
- Transparent Pricing: After a free diagnostic, we provide a clear cost breakdown for your approval before starting any work. This ensures you’re fully informed and in control at every step, with no hidden fees.
Trueonefix Customer Policies
Data Security
We prioritize the safety of your data and do not access or interfere with it during repairs. If you’d like us to back up important files, please request this when dropping off your device or ensure backups are done beforehand. For unrequested backups, customers are responsible for their device’s data. To avoid risks, we recommend requesting a backup before repairs begin.
Online Appointments & Direct Service
For your convenience, you can schedule appointments online for quick access to our services. Alternatively, bring your device directly to our Tampa service center at 104 East Fletcher Avenue, Tampa, FL 33612, for efficient, planned repairs.
Training & Consultation
We offer guidance and training to help you understand and use your devices effectively, ensuring you get the most out of your tech.
Ethics & Respect
We operate with integrity, treating every customer with respect and upholding honesty in all interactions.
Recycling & Environmental Responsibility
Trueonefix is committed to sustainability. We responsibly manage electronic waste and promote eco-friendly recycling practices to minimize our environmental impact.
Advanced Technology
We leverage cutting-edge methods to deliver top-tier maintenance and repair services, staying ahead of technological advancements to serve you better.
Security & Privacy
Your privacy is paramount. We implement robust security measures to protect your information and never share details like your address, phone number, or email with third parties. Contact information is used solely for invoicing and providing updates on your repair process.
Communication Channels
We’re here for you! Reach out with questions or feedback via phone at (813) 438-2888, our website at https://trueonefix.com, or in person at our Tampa location. Our hours are Monday–Friday 9:30 AM–7:00 PM, Saturday 10:00 AM–4:00 PM, and Sunday by appointment only.
Continuous Improvement
We value your feedback and use it to enhance our services, embracing a culture of ongoing improvement to meet your needs.
Employee Training
Our team undergoes regular training to stay updated on evolving technology, ensuring we deliver exceptional service and satisfaction.
Why Trueonefix?
From our transparent processes to our commitment to quality, data security, and environmental responsibility, Trueonefix is your trusted partner for device repairs in Tampa Bay and beyond. Contact us today to experience service that puts you first.