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Trueonefix · Tampa
Trueonefix Privacy Policy
Learn how Trueonefix handles appointment, repair, communication, approval, website and customer information, and how to contact the shop about privacy.
Privacy overview
Information used to provide and protect repair services
This Privacy Policy describes the categories of information Trueonefix may process through appointments, device check-in, repair management, customer approvals, communications and the website.
Trueonefix reviews this policy as its services, providers and data-handling practices change. Material updates will be posted on this page.
Information we may collect
Customer, device and service information
Appointment information
Requested time, device type, brand, model, serial number, problem description and internal scheduling notes.
Repair records
Ticket number, device condition, accessories, symptoms, diagnostics, estimates, approvals, repair notes, tests, status and pickup information.
Authorization records
Accepted terms, signature data, approval or decline decision, timestamps and related secure tokens.
Communication records
Transactional SMS or email content, recipient, delivery status, provider identifier and errors.
Website and security data
Technical logs, IP-related security information, browser or device information and authentication events when collected by production systems.
Information stored on customer devices
Repair access is limited to the approved service purpose
A computer may contain personal files, accounts and application information. Customers should maintain backups, remove unrelated external storage and provide only access required for approved diagnosis, repair, testing or recovery.
When practical, use a temporary service account instead of sharing a primary password. Do not place passwords on loose paper with the device. Access to customer content should be limited to what is reasonably necessary for the authorized work.
How information may be used
Operate the service, communicate and maintain security
Provide appointments and repair service
Create records, identify devices, diagnose authorized issues, prepare estimates, complete work and document pickup.
Communicate with customers
Send appointment, status, estimate, approval, parts, completion and support messages.
Process authorized transactions
Maintain estimates, invoices, payment status and accounting records; payment providers may process transaction information separately.
Protect customers and the business
Authenticate staff, control access, prevent abuse, investigate incidents and preserve appropriate audit records.
Improve operations
Review service categories, workflow timing and de-identified or aggregated operational information when appropriate.
Comply with obligations
Maintain records or disclose information when reasonably required by law, valid process, accounting, fraud prevention or dispute resolution.
Service providers
Some information is processed by service providers that support Trueonefix operations and the website
Hosting and database
Providers may store application, customer, repair and website data on secured infrastructure.
SMS and email
Communication providers receive recipient and message information needed to deliver transactional notifications.
Maps, reviews and business profile
Google services may supply maps, directions, rating totals and selected public review information.
File and media storage
Website images and authorized digital records may be stored through cloud storage services.
Security and deployment
Infrastructure providers may process technical logs needed to operate, secure and troubleshoot the service.
Payment processing
If electronic payment providers are used, their privacy terms apply to information they process directly.
Disclosure and sale
Information should be shared only for legitimate service and legal purposes
Customer information may be disclosed to service providers supporting the purposes described in this policy, to a recipient authorized by the customer, or when reasonably required to protect rights, safety or property, comply with valid legal process, or complete a business transaction subject to appropriate protections.
Trueonefix does not sell personal information or share personal information for cross-context behavioral advertising or third-party targeted marketing. Mobile information, including telephone numbers and SMS consent records, will not be shared with third parties or affiliates for their own marketing or promotional purposes.
Data retention
Keep information only as long as reasonably needed
Trueonefix retains information only for as long as reasonably necessary to provide active service, warranty support, customer assistance, accounting, fraud prevention, security, dispute resolution and compliance with legal obligations. Retention periods may vary depending on the record type and purpose.
Information that is no longer reasonably required is securely deleted or de-identified when appropriate, subject to applicable backup, accounting, warranty and legal-retention requirements.
Security measures
Reasonable safeguards should match the sensitivity of the information
Role-based access
Administrative, technician and front-desk access is limited by job role.
Authentication protection
Dedicated secrets, secure sessions, failed-login limits and account controls protect staff access.
Encrypted connections
Production services should use encrypted transport and appropriately configured database connections.
Limited exports
Administrative exports exclude passwords, signatures, approval tokens, login hashes and sensitive message logs.
Updates and monitoring
Dependencies, access activity, backups and security configurations should be reviewed regularly.
No absolute guarantee
No storage or transmission method is completely secure; safeguards reduce risk but cannot eliminate it.
Customer choices and requests
Contact the shop about records and communication preferences
Correct contact information
Ask the shop to update inaccurate customer or appointment details.
SMS Communications and Mobile Information
Customers who voluntarily select SMS updates on a Trueonefix appointment or device-service form may receive transactional messages about their requested service. Messages may include appointment confirmations, device check-in notices, repair-status updates, estimate or approval links, service questions and pickup notifications. Message frequency varies and is generally limited to the messages needed for the active service. Trueonefix does not charge customers for these messages. Standard message and data rates may apply depending on the customer’s carrier and plan. Reply STOP to opt out or HELP for assistance. SMS consent is not a condition of purchase. Mobile information, including phone numbers and SMS consent records, will not be sold, rented or shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with third parties for their own marketing.
Access or deletion questions
Ask what information is held and whether it can be accessed, corrected or deleted, subject to verification and applicable retention obligations.
Secure-link protection
Do not forward repair tracking or approval links to unauthorized people; contact the shop if a link may be exposed.
Google reviews
Public reviews originate from Google. Requests concerning the original review should also be directed through the Google account or platform.
Children’s privacy
The website and repair system are not directed to children
Appointments and repair agreements should be submitted by an adult or authorized person. Trueonefix does not knowingly design its services to collect personal information directly from children.
If you believe a child submitted information without appropriate authorization, contact the shop so the circumstances can be reviewed.
Policy changes
Update the effective date and disclose material changes
The final policy should display a clear effective or last-updated date. Material changes should be posted on this page and communicated through another appropriate method when required.
Earlier versions may be retained for compliance and dispute records. The policy in effect when information was processed applies subject to applicable law.
Privacy contact
Trueonefix Computer Repair Shop
Trueonefix Computer Repair Shop 104 E Fletcher Ave Tampa FL 33612 813-438-2888
Privacy questions and requests may be submitted through https://trueonefix.com/contact or by calling the shop. Trueonefix may request reasonable information to verify the identity and authority of the person making a privacy request before responding.
Privacy question?
Contact Trueonefix
Use the shop contact information for questions about customer records, communication preferences or this policy.
One local Tampa storefront
Visit Trueonefix Computer Repair Shop
104 E Fletcher Ave, Tampa, FL 33612 · Walk-ins welcome during business hours.