Contact details
Name, phone number, email address, mailing information and communication preferences.
True One Fix Tampa
True One Fix Privacy Policy
Learn how True One Fix handles appointment, repair, communication, approval, website and customer information, and how to contact the shop about privacy.
Privacy overview
Information used to provide and protect repair services
This Privacy Policy describes categories of information True One Fix may process through appointments, device check-in, repair management, customer approvals, communications and the website.
This draft must be reviewed against the actual production data flow, providers, retention schedules, cookies, analytics and legal requirements before publication. It should be updated whenever those practices materially change.
Information we may collect
Customer, device and service information
Appointment information
Requested time, device type, brand, model, serial number, problem description and internal scheduling notes.
Repair records
Ticket number, device condition, accessories, symptoms, diagnostics, estimates, approvals, repair notes, tests, status and pickup information.
Authorization records
Accepted terms, signature data, approval or decline decision, timestamps and related secure tokens.
Communication records
Transactional SMS or email content, recipient, delivery status, provider identifier and errors.
Website and security data
Technical logs, IP-related security information, browser or device information and authentication events when collected by production systems.
Information stored on customer devices
Repair access is limited to the approved service purpose
A computer may contain personal files, accounts and application information. Customers should maintain backups, remove unrelated external storage and provide only access required for approved diagnosis, repair, testing or recovery.
When practical, use a temporary service account instead of sharing a primary password. Do not place passwords on loose paper with the device. Access to customer content should be limited to what is reasonably necessary for the authorized work.
How information may be used
Operate the service, communicate and maintain security
Provide appointments and repair service
Create records, identify devices, diagnose authorized issues, prepare estimates, complete work and document pickup.
Communicate with customers
Send appointment, status, estimate, approval, parts, completion and support messages.
Process authorized transactions
Maintain estimates, invoices, payment status and accounting records; payment providers may process transaction information separately.
Protect customers and the business
Authenticate staff, control access, prevent abuse, investigate incidents and preserve appropriate audit records.
Improve operations
Review service categories, workflow timing and de-identified or aggregated operational information when appropriate.
Comply with obligations
Maintain records or disclose information when reasonably required by law, valid process, accounting, fraud prevention or dispute resolution.
Service providers
Some information is processed by vendors that support N1 Core and the website
Hosting and database
Providers may store application, customer, repair and website data on secured infrastructure.
SMS and email
Communication providers receive recipient and message information needed to deliver transactional notifications.
Maps, reviews and business profile
Google services may supply maps, directions, rating totals and selected public review information.
File and media storage
Website images and authorized digital records may be stored through cloud storage services.
Security and deployment
Infrastructure providers may process technical logs needed to operate, secure and troubleshoot the service.
Payment processing
If electronic payment providers are used, their privacy terms apply to information they process directly.
Disclosure and sale
Information should be shared only for legitimate service and legal purposes
Customer information may be disclosed to providers supporting the purposes described above, to a customer-authorized recipient, during a business transaction subject to appropriate protections, or when required to protect rights, safety, property or comply with valid legal process.
Before publication, the owner must confirm whether personal information is sold, shared for cross-context behavioral advertising or used for targeted advertising. This policy must state the actual practice and provide any legally required choices; silence or an unverified promise is not acceptable.
Data retention
Keep information only as long as reasonably needed
Retention depends on the record type and purpose, including active service, warranty support, accounting, fraud prevention, security, disputes and legal obligations. Approval tokens, signatures, communication logs, repair history, customer records and technical logs may require different schedules.
Before publication, assign and document actual retention periods or criteria for every production data category. Securely delete or de-identify information when it is no longer reasonably required, subject to backup and legal limitations.
Security measures
Reasonable safeguards should match the sensitivity of the information
Role-based access
Administrative, technician and front-desk access is limited by job role.
Authentication protection
Dedicated secrets, secure sessions, failed-login limits and account controls protect staff access.
Encrypted connections
Production services should use encrypted transport and appropriately configured database connections.
Limited exports
Administrative exports exclude passwords, signatures, approval tokens, login hashes and sensitive message logs.
Updates and monitoring
Dependencies, access activity, backups and security configurations should be reviewed regularly.
No absolute guarantee
No storage or transmission method is completely secure; safeguards reduce risk but cannot eliminate it.
Customer choices and requests
Contact the shop about records and communication preferences
Correct contact information
Ask the shop to update inaccurate customer or appointment details.
SMS and email preferences
Request changes to optional communications. Transactional messages needed for an active service may still be sent where permitted.
Access or deletion questions
Ask what information is held and whether it can be accessed, corrected or deleted, subject to verification and applicable retention obligations.
Secure-link protection
Do not forward repair tracking or approval links to unauthorized people; contact the shop if a link may be exposed.
Google reviews
Public reviews originate from Google. Requests concerning the original review should also be directed through the Google account or platform.
Children’s privacy
The website and repair system are not directed to children
Appointments and repair agreements should be submitted by an adult or authorized person. True One Fix does not knowingly design its services to collect personal information directly from children.
If you believe a child submitted information without appropriate authorization, contact the shop so the circumstances can be reviewed.
Policy changes
Update the effective date and disclose material changes
The final policy should display a clear effective or last-updated date. Material changes should be posted on this page and communicated through another appropriate method when required.
Earlier versions may be retained for compliance and dispute records. The policy in effect when information was processed applies subject to applicable law.
Privacy contact
True One Fix Computer Repair Shop
104 E Fletcher Ave Tampa FL 33612 813-438-2888
Before publication, confirm and add the dedicated privacy email address, request-verification process and expected response procedure.
Required before publication
Complete a production data inventory and obtain qualified legal review
Confirm every production provider used for hosting, database, storage, deployment, SMS, email, maps, reviews, analytics, cookies and payments. Document data categories, purposes, disclosures, safeguards, retention, customer choices and incident procedures.
This draft is not legal advice and should remain DRAFT until the owner and qualified counsel confirm that it accurately describes actual practices and applicable requirements.
Privacy question?
Contact True One Fix
Use the shop contact information for questions about customer records, communication preferences or this policy.
One local Tampa storefront
Visit Trueonefix Computer Repair Shop
104 E Fletcher Ave, Tampa, FL 33612 · Walk-ins welcome during business hours.