Screen: internal failure versus a new crack
A replacement screen that stops displaying during normal use may qualify after inspection. A screen cracked by a drop, pressure, a closing object or a bent lid is new physical damage.
Repair Advice
Computer Repair Warranty: What’s Covered and What Isn’t?
Understand the True One Fix 90-day limited repair warranty through practical examples involving screens, keyboards, charging ports, batteries, storage and physical damage.
Know what your repair warranty means
A repair warranty covers the repaired work—not every future problem
A good computer repair warranty should be understandable before a problem occurs. True One Fix provides a 90-day limited warranty on qualifying replacement parts supplied by us and the workmanship performed in the approved repair.
That does not turn an older laptop or desktop into a completely new computer. The warranty follows the specific repair listed on the invoice. If we replace a keyboard, the covered work concerns that keyboard and its installation. A later screen crack, power surge or unrelated motherboard failure is a different event.
Simple comparisons
Examples of covered defects and new damage
Keyboard: failed keys versus a spill
A supplied keyboard that develops a verified key fault during normal dry use may qualify. Water, coffee, soda or cleaning liquid entering the keyboard is new liquid damage.
Charging port: connection fault versus breakage
A repaired port that loses normal electrical connection may qualify. A forced plug, bent pin, cable impact or broken connector is physical damage.
Battery: abnormal defect versus expected wear
A supplied battery with a verified early defect may qualify. Runtime naturally varies with workload, heat, settings, charging behavior and normal capacity wear.
Hinge: loose workmanship versus forced movement
A workmanship issue may qualify. A drop, twisted chassis, forced lid or continued use after the enclosure begins separating can cause new damage.
SSD: failed hardware versus lost files
A supplied SSD with a verified hardware defect may qualify. Warranty coverage cannot guarantee or replace personal files, programs, accounts or licenses.
Why we use service seals
A small label helps preserve the repair record
True One Fix may place a tamper-evident label across a cover or case seam after service. It helps us compare the device’s condition at pickup with its condition during a later warranty inspection.
Removing or damaging a label does not automatically cancel every warranty right. What matters is whether later opening, alteration or damage caused the reported problem or prevents us from reliably verifying the original repair. If a concern develops, contact us before opening the serviced area.
Common exclusions
What normally falls outside a repair warranty
New physical damage
Drops, impact, cracked glass, pressure marks, broken ports, bent frames, crushed corners and transportation damage are not repair defects.
New liquid or contamination
Water, beverages, cleaning fluid, condensation, corrosion, insects, food, smoke residue and conductive debris can create new failures.
Power and accessory damage
An incompatible charger, damaged cable, wrong voltage, surge, lightning, outlet fault or externally powered accessory may damage components beyond the repaired area.
Unrelated component failure
A warranty for a repaired screen does not cover a later SSD failure; a repaired charging port does not automatically cover the battery or motherboard.
Later modification or repair damage
Coverage may be affected when later disassembly, modification or third-party work causes damage, changes the serviced area or prevents verification.
Software, malware and user changes
New infections, unsafe downloads, password loss, customer configuration changes and later software conflicts are not hardware repair defects.
A special case
Why liquid and corrosion repairs may have different terms
Liquid can travel beneath components and through internal board layers. Corrosion may continue or affect another circuit after the original symptom is repaired. Because the full extent is not always visible at one time, some liquid-damage repairs may carry limited or no warranty.
Any repair-specific limitation should be explained before approval and recorded on the estimate or invoice. A new spill after pickup is always separate from the original repair.
If a concern returns
Give us the opportunity to inspect it
Stop when continued use may cause damage
Do not keep charging a wet, swollen, smoking, unusually hot or physically separating computer.
Contact the shop promptly
Tell us the repair ticket or invoice, the current symptom and when it began.
Learn moreBring the related equipment
Bring the complete computer and the charger, cable, dock or accessory involved in the symptom.
Let us verify the cause
We compare the current condition with the approved work and determine whether it is a covered defect, new damage or an unrelated failure.
Back up important files
Maintain a current backup whenever possible. Repair and warranty service cannot guarantee data integrity.
Review the complete policy
Read the official 90-day limited repair warranty for complete coverage, exclusions and claim information.
Learn moreQuick warranty answers
Questions customers often ask
How long is the True One Fix repair warranty?
The standard limited repair warranty is 90 days for qualifying replacement parts supplied by True One Fix and workmanship associated with the approved repair, unless different repair-specific terms were disclosed in writing.
Does the warranty cover accidental damage?
No. New drops, cracks, pressure, bent enclosures, broken connectors, liquid and other accidental damage are separate from a parts or workmanship defect.
What if the same symptom returns?
The same symptom can have more than one cause. Bring the device for inspection so we can determine whether it is connected to the covered repair.
Do you automatically reject a claim if the label is damaged?
No. We inspect the evidence. Later opening or alteration matters when it caused the problem or prevents reliable verification of the original repair.
Clear terms and careful service
Read the complete True One Fix warranty policy
See the official coverage details, practical examples, exclusions and steps for requesting a warranty review.
Customer experiences
Tampa Customers Share Their Experience
Real feedback helps customers know what to expect from our local repair shop.
EXCELLENT
Our Google Customer
Reviews
4.9 / 5.0
Based on 481 reviews
GGoogle
Christian Jesus Guerra Robaina
Google review
“Excellent service! I’m very grateful for the attention and help I received. I brought my computer in for repair, and from the very beginning they were friendly, professional, and attentive. They explained everything clearly, did an excellent job, and my computer is now working perfectly. You can tell they have experience and truly care about their customers. I highly recommend them 100%. I would definitely come back if I ever need another service. Thank you so much for everything”
bobby philon
Google review
“Had great service for getting my ram to work in my pc great guy and quality work”
Lance gerald
Google review
“My ASUS ROG Strix G16 had a stubborn thermal-sensor failure that only appeared after long heat-up and cool-down cycles. Leon replaced the thermostat several times, performed extended testing, and kept me updated throughout the process. Intermittent motherboard faults are notoriously difficult to diagnose, yet they stayed committed until they isolated and repaired the underlying issue. Their persistence and technical skill made all the difference. I appreciate the thorough work and the transparency during the entire repair. Great Kudos to Leon for his dedication”
Taliesmeralda Lopez
Google review
“(Translated by Google) Highly recommended, great service and fast. (Original) Súper recomendable,buen servicio trato ,y rápido .”
Won Kim
Google review
“Great little shop near USF area. My Thinkpad wouldn't power on. Took it to the shop for a diagnostic and had it repaired within 12 hours. Very friendly and knowledgeable.”
Katelyn Caseber
Google review
“No written comment”
One local Tampa storefront
Visit Trueonefix Computer Repair Shop
104 E Fletcher Ave, Tampa, FL 33612 · Walk-ins welcome during business hours.