Trueonefix · Tampa
Clear 90-day limited warranty coverage for qualifying replacement parts supplied by Trueonefix and the workmanship performed in the approved repair.
Clear repair protection
Trueonefix provides a 90-day limited warranty on qualifying replacement parts supplied by us and the workmanship performed as part of the approved repair. Coverage applies to the specific repaired component and service listed on the final invoice—not to the entire computer or to unrelated components.
The 90-day period begins when the completed device is returned to the customer. A warranty concern must be reported within that period and the device must be returned to Trueonefix for inspection. Coverage is determined after we verify whether the concern resulted from our workmanship, a covered replacement-part defect, new damage or an unrelated failure. Nothing in this policy limits rights that cannot legally be waived.
What may be covered
A problem is not automatically approved or denied as a warranty claim. We inspect the computer and compare the reported concern with the original diagnosis, repair, parts, testing notes and condition at pickup.
If an installation, connection, reassembly or other workmanship issue from the approved repair causes the same repaired function to fail during normal use, Trueonefix may correct that workmanship without an additional labor charge.
A qualifying part supplied and installed by Trueonefix that develops a verified defect during normal use within 90 days may be repaired or replaced, subject to inspection and part availability.
The invoice identifies the covered repair. Replacing a screen, keyboard, charging port, fan, battery, SSD or another component does not create a warranty for every other part of the computer.
For an eligible claim, Trueonefix may re-perform the covered labor, repair the covered part or replace it with a reasonably equivalent part. Availability and supplier processing may affect timing.
The device must be examined at our Tampa shop before coverage or a remedy can be confirmed. Photographs, messages or a third-party opinion alone cannot establish the cause.
If an estimate or invoice clearly states different coverage for a special-order, used, refurbished, customer-supplied, liquid-damaged or other exceptional repair, those disclosed terms apply to that item.
Tamper-evident service labels
Trueonefix may apply a tamper-evident service label across a removable cover, case seam or repaired area. The label helps document the device condition at pickup and whether the serviced area may have been opened or altered afterward.
A missing, damaged or removed label does not automatically cancel every warranty right. However, evidence that the repaired area was opened, modified, damaged or serviced after pickup may affect coverage when that intervention caused the reported problem or prevents reliable verification of the original repair.
Everyday examples
A replacement display that develops no image, lines, flickering or another verified internal defect during normal use may qualify when there is no new impact, pressure, liquid or enclosure damage.
New cracked glass, black pressure spots, impact marks, scratches, a bent lid or damage caused by closing an object inside the laptop is accidental physical damage and is not covered.
If a supplied replacement keyboard develops nonworking or repeating keys during normal use, the keyboard and installation may qualify after inspection.
Water, coffee, soda, cleaning fluid or any other new liquid entering the keyboard or computer is not a replacement-keyboard defect and is not covered.
A verified defect in a supplied touchpad or palmrest may qualify. New cracks, dents, stains, liquid, excessive pressure or damage caused by a swollen battery or impact require separate evaluation.
Workmanship that becomes loose may qualify. A forced lid, drop, twisted chassis, broken mounting plastic or continuing use after the hinge begins separating is new physical damage and is not covered.
Connection and power examples
A port supplied or repaired by Trueonefix that stops making a normal electrical connection without new physical damage may qualify after the charger, connector and motherboard are tested.
A bent or broken center pin, forced connector, plug broken inside the port, cable pulled sideways, impact while plugged in or newly loose enclosure is accidental damage and is not covered.
A supplied battery that will not charge, is not detected or develops an abnormal verified defect within 90 days may qualify. Battery diagnosis also requires testing the charger and charging circuit.
Battery runtime varies with age, workload, temperature, settings and charging habits. Normal capacity reduction is not the same as a covered manufacturing defect.
Damage caused by an incompatible charger, incorrect voltage, power surge, lightning, damaged cable, generator, outlet or external power source is not covered by the earlier repair.
A verified workmanship or supplied-part defect may qualify. Bent contacts, foreign objects, forced plugs, broken cables and impact damage do not.
Protect the repaired condition
If a repaired function develops a problem, stop using the device when continued use could worsen damage and contact Trueonefix before attempting disassembly. Do not puncture a swollen battery, force a damaged charging plug, repeatedly power a liquid-exposed computer or continue opening a separating hinge.
Another shop or person may inspect or repair a device, but coverage can be affected if later work damages the serviced area, changes the installed part or makes the original repair impossible to verify. Bring the complete device and any charger, cable, dock or accessory directly related to the symptom.
Additional repair examples
A supplied fan that develops a verified electrical or mechanical defect may qualify. Blocked vents, heavy dust, pet hair, smoke residue, foreign objects, liquid or damage from continued overheating are not covered defects.
A supplied SSD or memory module with a verified hardware defect may qualify. Warranty service does not guarantee, replace or reimburse files, software, accounts, licenses or other data stored on a device.
The specific repaired circuit or installed component may qualify. A later failure in another circuit, a new short, surge, liquid event, corrosion or unrelated motherboard component is outside the original repair scope.
We may correct a verified installation error related to our approved software service. New malware, unsafe downloads, password loss, customer configuration changes and later software or driver conflicts are not covered.
Parts purchased or supplied by the customer are not warranted by Trueonefix. Any limited installation-workmanship coverage must be stated on the invoice, and removal or replacement of a defective customer part may require additional labor.
Chargers, docks, cables, monitors, peripherals and network equipment are covered only when specifically supplied or serviced by Trueonefix and listed on the invoice.
What is not covered
New drops, impacts, cracked glass, dents, bent frames, crushed corners, pressure damage and damage during transportation are not covered.
New spills, rain, condensation, cleaning liquid, humidity, salt exposure and resulting corrosion are not covered by a previous repair.
Forcing connectors, obstructing airflow, using unsafe power equipment or continuing to operate a device after a serious warning symptom may create new damage outside coverage.
Insects, pest residue, food, smoke, excessive debris, conductive material and other contamination are not covered repair defects.
Damage caused by later disassembly, modification, overclocking, firmware alteration, attempted repair or replacement of the serviced component is not covered.
A new fault in a component that was not repaired, or a condition documented but excluded from the approved estimate, remains outside the warranty for the completed work.
Liquid-damaged devices
Liquid exposure may affect connectors, components and internal board layers that do not fail at the same time. Cleaning or repairing one affected circuit cannot guarantee that every exposed component will remain reliable.
For that reason, a liquid-damage or corrosion repair may have limited or no warranty only when that limitation is disclosed before approval and documented on the estimate or invoice. A later spill or new moisture exposure is always a separate event.
Requesting a warranty review
Call 813-438-2888 or contact the shop as soon as the repaired function develops a concern. Describe the symptom and when it began.
Learn moreBring the complete computer and any charger, cable, dock or accessory connected to the problem. Provide the repair ticket or invoice when available.
We document the current condition and test whether the concern is connected to the covered repair, the installed part, new damage or an unrelated component.
If the claim qualifies, we explain the corrective work and expected timing. If it does not qualify, we explain the observed reason and provide a separate estimate when appropriate.
Back up accessible important data before any warranty inspection. Hardware and software service cannot guarantee data integrity.
Stop charging or using a device that is swollen, smoking, unusually hot, producing an odor, wet or visibly damaged, and contact the shop for safe handling guidance.
Warranty questions
No. It covers qualifying replacement parts supplied by Trueonefix and workmanship for the specific approved repair listed on the invoice. Unrelated components and new damage are separate.
A new crack, pressure mark or impact is physical damage and is not covered. A replacement display that fails internally without new physical or liquid damage may qualify after inspection.
No. A new spill is accidental liquid damage. A supplied replacement keyboard that develops a verified defect during normal dry use may qualify.
A verified electrical or workmanship failure during normal use may qualify. A bent pin, forced plug, sideways cable impact or broken connector is new physical damage and is not covered.
No. A missing or damaged label does not automatically cancel every warranty right. Evidence of later opening, alteration or damage may affect coverage when it caused the problem or prevents reliable verification.
No. Parts and workmanship coverage does not guarantee data, applications, accounts or licenses. Maintain a current backup whenever possible.
Contact Trueonefix first. Later work may affect coverage if it damages or changes the serviced area or makes the original repair impossible to verify.
Contact the shop before visiting so we can confirm what device, charger and related accessories should be brought for inspection.
Policy relationship
This page is a plain-language summary of the Trueonefix 90-day limited repair warranty. The final invoice, approved estimate, signed service terms and any repair-specific written disclosure identify the actual parts, labor and exceptions for a device. If documents conflict, applicable law and the written terms controlling that repair apply.
This policy may be updated for future repairs. The policy and repair documents in effect when the service was completed apply to that repair.
Have a repair concern?
Contact our Tampa shop with your repair ticket or invoice information. We will explain what to bring and evaluate whether the concern is connected to the covered repair.
Customer experiences
Real feedback helps customers know what to expect from our local repair shop.
EXCELLENT
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Reviews
4.9 / 5.0
Based on 501 reviews
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Alex Padhya
Google review
“The diagnostic was incredibly comprehensive. The only reason my repair took so long was because the issue made the repairmen think replcement parts didn’t work. Not only did they fully restore my device, they were cheaper than I had ever seen. I definitely plan to choose them again.”
Zaid Kinani
Google review
“Amazing service! He was extremely communicative with me the whole time I went through the process of waiting for parts to deliver and actually having it fixed. I would recommend this place to anyone who wants someone who genuinely wants to help you.”
TheBladeN Baca
Google review
“Great service and very professional! They were friendly, knowledgeable, and fixed my PC quickly.”
William Boyd
Google review
“Repaired my computer in the same day, let me pick it up after hours because I had a test the next day. Would highly recommend!”
Pbthebest
Google review
“Assembled my PC within a day, tested it before handing it, and was really nice and helpful!!”
Anthony A
Google review
“They fix my computer with care this is the only spot that i can spot”
One local Tampa storefront
104 E Fletcher Ave, Tampa, FL 33612 · Walk-ins welcome during business hours.
